Shop Policies

KBC is committed to providing superb customer service and quality products! Please review our shop policies below for a positive & knowledgeable shopping experience with KBC!

Please note that our Turn Around Time (TAT) is the time it takes to create and process your order. TAT does NOT include the time it takes for your order to ship to you. All turnaround times listed are subject to change.

Effective 11/17/25 -12/31/25 Holiday Season

- Customs close 12/1 to guarantee holiday delivery
- Custom Printing, Magnets & Magnet Accessories: 5-7 business days
- No rush orders accepted
- Custom turnaround time for pick up/shipping is 10-15 business days
- In stock product orders between 12/2-12/15 must use UPS 3 day select shipping to guarantee holiday delivery. If other shipping is selected, I cannot guarantee on time delivery.
- 12/15 is the LAST day to order in stock items for holiday delivery

Regular Policies

Digital Files: Email receipt upon checkout. Please allow up to 1 hour to receive & refresh your browser!

Custom Printing, Magnets & Magnet Accessories: 3-5 business days

Custom Digital Designs: Electronic receipt via email 24-48 business hours from art design approval date

Ready to Ship (RTS): Item(s) ship within 3-5 business days of the order date.

Custom Design Graphics & Physical Materials: Item(s) will ship 7-10 business days from art design approval date

Custom Tumblers: Item(s) will ship 4-6 weeks from order date. 

Fundraiser Orders: All fundraising orders will ship 7-15 business days from the fundraiser END DATE, which will be listed in the item descriptions.

Bulk orders - Contact us for details

Wholesale orders - Each listing will require acknowledgement of shipment terms

Due to the custom nature of our products, all items in our shop are final sale. No refunds or exchanges.

You will be prompted to acknowledge our shop policies during checkout and all shop policies are subject to change.

Our shop is based in the United States. Shop business hours are 9:00am-5:00pm,  Monday - Friday. The following US holidays are NOT considered business days: New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Colombus Day, Veterans Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Years Eve

*** Kerr Bear Customs makes no edits to uploaded content and assumes all customers have permission, licensing, or rights to the images they are sending to us. Kerr Bear Customs is not responsible for any infringement or unauthorized use of material or artwork. We are not responsible for photo quality or incorrect positioning of photos sent to us***